Legal aid officers and advocates for the Bureau in the central region have gone through comprehensive training in the skillful handling of clients who seek legal aid.
The training session, held on Friday the 26th in the boardroom of the Head Office, brought together all officers in the legal department including those from other districts in the region who joined online.
Chief Legal Aid Advocate for the central region, Bwighane Mwenifumbo, underscored that cautious management of clients from the first point of contact is essential in understanding the needs of each client and a helpful cause of action.
“Always make sure that you manage the expectations of clients irrespective of whether or not their case can be won,” highlighted Mwenifumbo.
The training covered interviewing techniques, expectation setting, file management, client updates, and handling emotionally distressed or disabled clients.
Aimed at refreshing the officers' skills, such intensive trainings seek to ensure their readiness to provide clients with consistent updates throughout their legal journey.
Similar training sessions are also expected to take place in the rest of the Bureau's regions.